Handling conflict and difficult people is a challenge for all of us. This section highlights particular strategies, both effective and ineffective, that a person may rely on when faced with conflict. It describes how overuse of certain strategies might inflame rather than reduce conflict unless the person becomes conscious of their limitations. It also enumerates the sorts of difficult people who tend to irritate them as well as the awkward situations that may evoke resistance in them. Finally, it offers tips to help you support the person in developing greater competence and professionalism in conflict resolution.